Privacy Policy

Privacy Policy for We Tree Kings

Effective Date: 1st November 2023

Welcome to We Tree Kings! Your privacy is very important to us. This Privacy Policy explains how Nordmann Soul Ltd, trading as We Tree Kings, collects, uses, and protects your personal information when you visit our website (wetreekings.com) or interact with our services.

1. Who We Are

We Tree Kings is operated by Nordmann Soul Ltd, a limited company registered in England and Wales. Registered Address: 159 High Street, Barnet, EN5 5SU. Company Registration Number: 14371322.

For any questions about this Privacy Policy, you can contact us via:

• Email: hello@wetreekings.com

• Phone: 0333 335 5947

2. What Information We Collect

We may collect the following personal data when you interact with us:

a. Information You Provide Directly:

• Contact Details: Name, email address, phone number, and delivery address.

• Order Information: Payment details (via secure third-party payment processors), order history, and purchase preferences.

• Account Details: If you create an account, we may store your username and password.

b. Information We Collect Automatically:

• Device Information: IP address, browser type, and operating system.

• Usage Data: Pages viewed, time spent on the website, and other analytics collected via cookies and similar technologies.

c. Information From Third Parties:

We may receive information about you from payment processors or delivery partners.

3. How We Use Your Information

We collect your personal data to:

• Process Orders: Fulfill your purchases and deliver your Christmas trees and related products.

• Improve Customer Experience: Enhance our website, personalise your experience, and manage customer service requests.

• Marketing Communications: Send promotional emails (with your consent) about our products and offers.

• Legal Obligations: Comply with UK laws, such as tax and accounting requirements.

4. How We Share Your Information

We only share your data with trusted third parties when necessary:

• Delivery Partners: To deliver your orders.

• Payment Processors: To securely process payments.

• Service Providers: For hosting, analytics, and marketing support.

• Legal Authorities: If required to comply with the law or enforce our terms of service.

We never sell your personal information to third parties.

5. Cookies and Tracking Technologies

We use cookies to improve your experience on wetreekings.com. These cookies help us:

• Track website performance and usage.

• Remember your preferences and login details.

• Deliver targeted advertisements (if applicable).

You can manage cookie settings through your browser. For detailed information, see our Cookie Policy.

6. Your Rights

As a UK-based customer, you have the following rights under the UK General Data Protection Regulation (GDPR):

• Access Your Data: Request a copy of your personal information.

• Correct Your Data: Request corrections to inaccurate or incomplete data.

• Erase Your Data: Request deletion of your data (subject to legal or contractual obligations).

• Restrict Processing: Limit how we process your information.

• Data Portability: Request your data in a structured, commonly used format.

• Object to Processing: Opt out of marketing or other specific data uses.

To exercise your rights, contact us via the details provided in Section 1.

7. How We Protect Your Data

We implement strict security measures to protect your personal information, including:

• Encryption of sensitive data.

• Secure servers and firewalls.

• Regular monitoring for security vulnerabilities.

8. Data Retention

We retain your personal data only as long as necessary to:

• Fulfil your orders.

• Meet legal obligations.

• Resolve disputes and enforce agreements.

After this period, we securely delete or anonymise your data.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. Please review their privacy policies before sharing your data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." Please review it periodically for updates.

11. Complaints

If you are dissatisfied with how we handle your data, you can file a complaint with the UK’s Information Commissioner’s Office (ICO):

• Website: www.ico.org.uk

• Phone: 0303 123 1113

By using wetreekings.com, you agree to this Privacy Policy. Thank you for trusting We Tree Kings with your Christmas tree needs!